Production Times: For current lead times for custom orders, please view our updated production times listed here.
Our customers are responsible for any shipping product costs to GLTR. While insurance is not required for shipments being sent to us, it is strongly suggested as GLTR is not responsible for any loss or damage that may occur during transit. Shipping insurance could cover any loss or damage if it should occur.
Shipments being sent to GLTR directly from the manufacturer will be assessed prior to the beginning of the customization process. When shipping to GLTR directly from the manufacturer, please contact us upon receiving your tracking information to please include the following information:
1) The tracking number provided to you by the manufacturer.
2) The order number you received from the manufacturer.
3) The number of pairs being sent to us directly from the manufacturer.
4) The corresponding size(s) and color(s) of the shoes we should expect to receive from the manufacturer.
After placing your customization order with us, we will provide the above instructions including mailing instructions in a separate email.
We currently use only USPS Priority Shipping for all return shipments of customized shoes complete with tracking and shipping insurance to cover the retail value of the shoes plus any additional design work we have provided. Our clients customized shoes will be thoroughly wrapped and securely packaged for return shipment. They will be handled with the same care as if they were our very own. Clients will receive any original shoe boxes and any contents the shoes are received in. All return shipments will be packaged within a USPS Priority Shipping Box to help protect the shoes and any contents. Return shipping costs are calculated and provided during the checkout process. Please make sure to double-check your shipping address is accurate as we are not responsible for lost parcels in the event that an incorrect shipping address was entered at checkout. If you have any questions about your information or updating your information provided to us if anything has changed or will be changing, please immediately contact us at hello@itsGLTR.com for assistance.
Our JWLRY products (jewelry only) are eligible for free shipping within the United States. Clients are responsible for the return shipping cost for shoes being permanently customized by us for our permanent jewelry setting options. When an order is placed for a customized shoe designs and a separate JWLRY item that is not being permanently affixed, the JWLRY item will not affect the cost of shipping as the JWLRY item will be shipped separately and for free within the United States. Please make sure to double-check your shipping address is accurate as we are not responsible for lost parcels in the event that an incorrect shipping address was entered at checkout. If you have any questions about your information or updating your information provided to us, please immediately contact us at hello@itsGLTR.com for assistance.